In order to learn the opinions of Court's clients on the work of the Supreme Court and on Senate’s rulings on a daily basis (not just via survey campaigns), from now on, in addition to a Senate's ruling, parties to proceedings will receive via e-mail or e-address an invitation to participate in a Court's client survey.

The survey questions the experiences of parties to proceedings in the Senate. Such as, whether a party to proceedings had familiarised himself or herself with the guidelines for preparing a cassation complaint and with the Senate's case-law in similar cases before filing a cassation complaint, and had the information on the Supreme Court's website been useful? How did the party to proceedings obtain information on the progress of a case (on the E-case portal or at the Chancery of the Supreme Court), what was the communication like? If the cassation complaint was refused, was the reasoning clear? If there was a judgment or decision in the case, was it understandable and fair? Did the party have confidence in the Senate after the proceedings?

With this survey, the Supreme Court is determined to explore the experiences of persons who have had their cases adjudicated by the Senate, finding out their opinions on the work of the Supreme Court and the course of proceedings. It will provide direct feedback from the parties, which is important for the Court to improve its work and communication with its clients.

The survey is anonymous and participation is voluntary. Only those parties to proceedings who have used e-mail or e-address to communicate with the Court shall receive the survey.

 

Information prepared by

Rasma Zvejniece, Head of the Division of Communication of the Supreme Court

E-mail: rasma.zvejniece@at.gov.lv, telephone: +371 67020396, +371 28652211